Refund and Cancellation Policy

At Hello MassMedia (“we,” “our,” or “us”), we are committed to providing high-quality media services, including streaming subscriptions, digital advertising, content packages, and other paid services (collectively, the “Services”). This Refund and Cancellation Policy outlines the terms and conditions regarding cancellations, refunds, and related procedures. By using our paid Services, you agree to comply with this policy.

Paid Services may require registration and payment through our online platform. All subscriptions and service packages are billed according to the pricing, duration, and terms specified at the time of purchase. Users are responsible for ensuring that payment information is accurate and up-to-date.

You may cancel your subscription or service at any time. However:

• Cancellation requests must be submitted through your account or via email to [Insert Contact Email];

• Cancellations may take up to 48 hours to process;

• Access to the Service will remain active until the end of the current billing cycle unless otherwise specified.
  

Please note that cancelling a subscription does not automatically guarantee a refund unless the conditions in this policy are met.

• If a technical issue prevents access to the Service and it is not resolved within a reasonable time;

• Duplicate or incorrect payments made by the user;

• Services not rendered as promised due to company error or platform malfunction.
  

• Partial use of a subscription or service period;

• Change of mind or dissatisfaction with content preferences;

• Failure to comply with account and payment requirements.

• Full name and account information;

• Date and description of the transaction;

• Reason for the refund request.
  

Refunds will be processed within 7–14 business days through the original payment method. We reserve the right to verify claims and deny refunds if the request does not meet eligibility criteria.

In rare cases, Hello MassMedia may terminate or suspend a Service due to technical, legal, or operational reasons. In such cases, eligible users will receive pro-rated refunds based on the remaining subscription period.

We may update this Refund and Cancellation Policy periodically. Updates will be posted on our website with the effective date revised. Continued use of paid Services constitutes acceptance of the updated policy.

For questions or assistance regarding cancellations or refunds, please contact:
Email: [Insert Contact Email]
Address: [Insert Company Address]